Axiom recognizes the need to carefully track and monitor outages and any other trouble calls or requests for support. Identifiable trends are critical to prevent problems and streamline support. Axiom engineers and technicians are familiar with all standard-tracking systems and quickly adapt to customer driven systems.

Quantitative tracking and analysis is crucial to understand trouble patterns, usage, and spot trends and potentially intervene before an outage occurs. This tracking and reporting is a core Axiom deliverable.